Effective Date: 28/02/2026
Welcome to the Bambus Physiotherapy website ("Website"). These Terms and Conditions outline the terms that apply when you access our Website, book appointments, and use our physiotherapy services.
By accessing this Website or engaging with Bambus Physiotherapy, you agree to these Terms and Conditions. If you do not agree with these terms, please discontinue use of this Website.
About Bambus Physiotherapy
Bambus Physiotherapy provides professional physiotherapy assessment and treatment services tailored to each patient's individual needs.
Information provided on our Website is intended to provide general information about our clinic, services, practitioners and fees. It is not a substitute for an individual physiotherapy assessment or medical advice.
Appointments and Bookings
Appointments with Bambus Physiotherapy can be booked through approved booking platforms, including Cliniko and HotDoc, or by contacting our clinic directly.
An appointment is considered confirmed once it has been successfully booked and confirmed by Bambus Physiotherapy.
Patients are responsible for providing accurate contact details when making a booking so that we can communicate important appointment information.
Arrival and Appointment Requirements
Patients are encouraged to arrive on time for their appointment.
If you arrive late, your appointment time may be reduced to avoid impacting other patients. In some circumstances, a late arrival may require your appointment to be rescheduled.
Patients should inform our team of any relevant changes to their health, medical history, medications, symptoms or circumstances that may affect their treatment.
Cancellation and Missed Appointments
Appointment times are reserved specifically for each patient.
If you are unable to attend your appointment, we request that you provide at least 24 hours' notice where possible.
Late cancellations or missed appointments may incur a cancellation fee.
Bambus Physiotherapy reserves the right to charge cancellation fees where insufficient notice is provided or an appointment is missed.
Fees and Payments
Fees for physiotherapy services are displayed on our Website and may be updated from time to time.
Payment is required at the time of consultation unless alternative arrangements have been made.
We accept various payment options, including:
Private patient payments
Private health insurance rebates through HICAPS (where available)
Medicare Chronic Disease Management (CDM/EPC) referrals
WorkCover
TAC
NDIS
Patients are responsible for understanding their individual eligibility, rebate arrangements and any remaining out-of-pocket costs.
Private Health Insurance and Rebates
Private health insurance rebates depend on your individual health fund, level of cover and policy conditions.
Bambus Physiotherapy does not guarantee rebate eligibility or the amount payable by your insurer.
Patients are responsible for confirming their own private health insurance coverage.
Medicare, WorkCover, TAC and NDIS Patients
Patients accessing physiotherapy through Medicare, WorkCover, TAC or NDIS are responsible for ensuring they meet the relevant eligibility requirements and provide accurate information.
Where required, documentation and communication may be provided to relevant referring practitioners, insurers or funding bodies with appropriate consent.
Consent to Treatment
Before commencing physiotherapy treatment, patients are required to provide informed consent.
Consent involves understanding:
The nature and purpose of assessment and treatment;
Potential benefits and risks of treatment;
Alternative options where relevant;
The opportunity to ask questions before treatment begins.
Patients may withdraw consent at any time or request further information about their treatment.
Patient Responsibilities
To support safe and effective treatment, patients agree to:
Provide accurate and complete health information;
Inform the physiotherapist of relevant medical conditions, injuries or changes in health;
Follow agreed treatment recommendations where appropriate;
Communicate any concerns regarding treatment;
Attend scheduled appointments or provide appropriate notice if unable to attend;
Treat clinic staff and practitioners respectfully.
Clinical Outcomes
Physiotherapy outcomes vary between individuals.
While Bambus Physiotherapy aims to provide high-quality evidence-based care, we cannot guarantee specific outcomes, recovery timeframes or results.
Treatment progress depends on many individual factors, including the nature of the condition, overall health, consistency with recommendations and other lifestyle factors.
Website Use
The information contained on this Website is provided for general information purposes only.
Bambus Physiotherapy makes reasonable efforts to ensure Website information is accurate; however, we do not guarantee that all information is complete, current or error-free.
Use of this Website does not establish a physiotherapist-patient relationship.
Intellectual Property
All content on this Website, including text, images, branding, logos and other materials, belongs to Bambus Physiotherapy unless otherwise stated.
Content may not be copied, reproduced, modified or used for commercial purposes without written permission.
Third-Party Services
Our Website may link to external services, including appointment booking platforms such as Cliniko and HotDoc.
Bambus Physiotherapy is not responsible for the content, security or privacy practices of third-party websites or services.
Use of third-party services is subject to their own terms and conditions and privacy policies.
Privacy
Your privacy is important to us.
Personal and health information collected by Bambus Physiotherapy is handled in accordance with our Privacy Policy and applicable Australian privacy legislation.
Please refer to our Privacy Policy for further information about how we collect, use and protect your information.
Changes to These Terms
Bambus Physiotherapy may update these Terms and Conditions from time to time.
Any changes will be published on this Website, and continued use of our Website or services after changes are made indicates acceptance of the updated Terms and Conditions.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us.
Bambus Physiotherapy
Suite 16/157 Scoresby Road
Boronia VIC 3155
Phone: (03) 9839 3300